1. Introduction

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1. This online platform (hereinafter referred to as “the Platform”, “the Website”, “We” and it’s all cases) is owned and operated by Mastro LLC (hereinafter referred to as “Mastro” and/or “the Company”). 
2. Through the Platform, its visitor (hereinafter referred to as “You” and/or “Customer”) can get acquainted with։ 

• the goals of business operation of the Company;
• the terms and conditions, including privacy policy (hereinafter together referred to as “the Terms” and separately accordingly “the Terms and Conditions” and “the Privacy Policy”), which apply when You place an order via this Website.

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3. The Privacy Policy as an integral part of the Terms and Conditions regulates the procedure and conditions of processing/using Your personal data, provided via using the Website by Your side to the Company. 

You can get acquainted with the Privacy Policy available by the following link: —---------

2. General provisions

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1. The Terms have been drawn up based on the legislation of the Republic of Armenia (RA) in the English and Armenian languages. Therefore, in case of any disputes and inconsistency on the provisions of the latter, the RA legislation is applicable to them and has prevalence. In case of any disputes on the Terms, it will be decided only by the courts of the Republic of Armenia.

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2. Upon entering the Website and using it You confirm that You have fully read, got acquainted and understood all the provisions of the Terms, agree and accept that for You they have binding legal force and in case of using the Website You should be guided by the Terms.

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3. We may change the Terms at any time by posting a new version of it on the Website. Therefore, before choosing the Subscription or making an order via the Website, please check the Terms carefully, as they will apply to any recurring deliveries or new orders occurring after the effective date shown.

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4. If You do not agree with or do not accept one of the provisions of the Terms, please refrain from using the Website, otherwise, even using the Website on these conditions, You fully accept the legally binding character of the Terms.
5. In case of question regarding the Terms, for receiving additional information or clarification on this matter please, contact Us by the contact details contained in Section – on the Company information.

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3. Customer information and Website Account 

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1. For choosing the Subscription and placing an order on the Website, You must be at least 18 years old and create a user account in the Website (hereinafter referred to as “the Account”). As a result, You will have a separate login ID and password to access the Website. By signing up for an Account, You agree to provide accurate, current and complete information, including Your personal information (name, surname, date of birth), delivery address, email address and phone number, delivery dates and times (hereinafter referred to as “the Customer Information”). The Account will include Customer Information, Subscription Information, Billing and Payment Information and History of Orders.
2. By submitting Customer Information through the Website, You represent and warrant that You are the lawful owner of the Customer Information and have the full authority to provide it to Us. Additionally, You confirm that all other information You provide is accurate and necessary to facilitate Your use of the Website.
3. In certain cases, while using the Platform, may be required to verify your identity. So, by accepting the Terms, You authorize Mastro to make any inquiries We consider necessary to validate Your identity. If You do not respond to such inquiries or We cannot verify Your identity, We are entitled to refuse to allow You to use the Website.
4. We reserve the right to terminate Your Account at any time, for any reason, with or without prior notice. If You wish to request the deletion of any data stored about You or obtain a copy of such data, please refer to the process outlined in our Privacy Policy.
5. Should any of Your Customer Information change, You agree that You will update it as soon as possible.
6. In case of re-creation of the Account or creation of a new Account on the Website, the order history and any type of discount are not transferred from the old Account to the new one.

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4. Confidentiality

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1. If We permit You to create the Account, it should be for Your personal use only and is non-transferable. You must not authorize or permit any other person to use Your Account. You are responsible for maintaining the confidentiality of Your Account, including Your login ID, password and other Customer Information.

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2. Should You believe or have reason to believe that Your Account, or any Customer Information, has been compromised, or that another person is accessing Your Account through some other means, or there is apparent breach of Your Account’s security such as loss, theft, misuse or unauthorized disclosure or use of a password, You agree to notify Us immediately at _____________.

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3. You bear the responsibility for all activities that occur under Your Account, notwithstanding such access to and use of Your Account is actually authorized by You, so Mastro is not liable for misappropriation of Your Account as a result of third party access.

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5. The Subscription

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1. Your order constitutes enrollment in a recurring weekly subscription service provided by Mastro (hereinafter referred to as "the Subscription"), which includes the delivery of meal kits and corresponding recipes (hereinafter referred to as "Meal Box") for an indefinite duration. Mastro offers various subscription plans based on the number of meals and servings per week. You can choose from available Subscription plans during sign-up. Your Subscription will renew automatically at the end of each billing cycle (weekly) unless modified, paused, or canceled by You. Subscription plans may vary in price based on the number of meals, servings, and any additional preferences.

You can find specific details regarding Your Subscription by accessing Your Account details via the Website.Afterwards, the Subscription will be accepted by Mastro by sending You an confirmation email about acceptance of the Subscription and at that point a binding legal contract is formed.

2. The Website presents:

• list of dishes, 
• add-on goods;
• the price for the Subscription and add-on goods, 
• applicable discounts, sales;
• delivery conditions

3. You acknowledge and agree that:

• You may modify Your meal selections, including the types and number of meals and any add-on items, up until the specified cut-off time for each delivery cycle
• in the event that You do not make meal selections by the cut-off time, Mastro reserves the right to automatically select and deliver meals at its discretion. The quantity of meals delivered will align with Your most recent Subscription plan on file.

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4. Conditions for choosing the Subscription, as well as information set forth in the points 1 and 2 of this Section of the Terms constitutes a public offering. By placing an order on the Platform, You confirm that the Meal Box and add-on goods are acquired exclusively for personal, family, home and other needs and their acquirement is not related with implementation of entrepreneurial activities.
5. While selecting the Subscription and ordering add-on goods, the Website permits You to check and amend any errors before proceeding with payment. 
6. While selecting Subscription and ordering add-on goods, in addition to the information specified in Section III (Customer information and Website Account), You should provide:

• payment method;
• comments, if any.

7. The Company is not obliged to deliver Meal Box or any add-on goods, which are unavailable (notwithstanding that We have accepted Your offer). If any goods are unavailable, We will notify You of the unavailability as soon as possible and will arrange a credit if You have been charged.

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6. Right to pause or request to delete

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1. You have the right to pause the Subscription or request to delete the Account without giving any reason. For exercising this right You should pause the Subscription on the Account or request to delete the Account via opening “Subscription management” page and selecting “Pause” button or “Request to delete” button or via contacting our Customer Care team with request to pause the Subscription or delete the Account. Afterwards, You will receive confirmation email from Mastro on pausing of the Subscription or deletion of the Account.
2. On the other hand, Mastro may pause the Subscription immediately by email notice at any time if any amount due to us is unpaid, or unjustifiably charged back, or delete the Account if it is inactive for more than 6 months.
3. In the event of a deletion request of the Subscription, We are entitled to delete Your Account including any unused credit. We will deliver any outstanding orders and take payment accordingly if the Subscription was paused or deleted after a relevant cut-off date.

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7. Minor variations in goods

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1. We will take reasonable care to ensure that representations and descriptions of goods appearing on the Website are correct. We have made reasonable efforts to display as accurately as possible the appearance of our goods.
2. The labeling or packaging of the goods You receive may differ from the images of these which You see on the Website.

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8. Payment and price

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1. In consideration of point 2 of Section V (The Subscription) the Website offers the price for the Subscription and add-on goods, delivery, as well as applicable discounts, sales, any charges (hereinafter referred to as “the Price”).
2. The Price is:

• reflected in RA currency - AMD, 
• determined unilaterally by the Company.

The final price (including the Subscription fee, the price for add-on goods purchased on the Website) is determined in the basket of Your Account on the Platform and includes all applicable taxes. 

3. Payment for the Subscription is made through non-cash methods, using the payment options available on the Website, including various credit/debit cards and digital payment platforms.
4. You authorize Us and our third party payment providers to take payment and/or to charge Your payment card for the relevant amounts and at the relevant times. Delivery of the goods is subject to Us being able to charge Your payment card. It is Your responsibility to update Your payment card details as necessary.
5. Payment for the Subscription will be taken after the relevant cut-off date/time specified by the provisions of Section V and VI.
6. We may change the Price by giving You notice by email at least 14 days before any price change takes effect. If You do not accept the new price, You should pause the Subscription or request to delete the Account as payments taken after the notice period will be at the new price.
7. We may offer some recipes which have a surcharge. This surcharge is clearly shown on the Website and will be added to the cost of the Subscription should You choose these recipes.
8. You must contact Us immediately with full details if You want to dispute any payment.

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9. Discount codes

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1. We may offer discount codes from time to time. All discount codes refer to the Price excluding (if applicable) any additional clearly marked surcharges associated with certain recipes that may feature on the menu from time to time. Such codes may only be applied to purchases made through the Account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. 
2. Unless otherwise stated: codes (1) are only available for future orders and selection of the Subscription, (2) cannot be used retrospectively, (3) can only be redeemed once per Customer, (4) cannot be redeemed against the additional clearly marked surcharges associated with certain recipes that may feature on the menu from time to time. Also, You cannot use more than one discount code per transaction unless We state otherwise; if We do so, the order in which the codes are to be applied is at our sole discretion.
3. We reserve the right to reject any discount code and/or reclaim the amount of any discount if We consider that it is being used in breach of the Terms or is otherwise being abused.

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10. Delivery

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1. Delivery will be complete when We deliver to the address which You specify while choosing the Subscription.
2. Unless otherwise stated, delivery dates given on the Website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where We could not have taken reasonable steps to deal with the delay. 
3. If nobody is available to receive the goods, We will use reasonable efforts to follow any special delivery instructions You have provided. If no information is provided the delivery may be left in front of the delivery address after a phone call to the Customer.

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11. Acceptable use policy

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1. You agree that You will not in connection with our Website:

1. breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;
2. publish or send any information (including links or references to other content), or otherwise behave in a manner, which:

1. is unlawful, defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
2. infringes any intellectual property or other rights of others;
3. involves phishing or scamming or similar; or
4. We otherwise reasonably consider to be inappropriate;

3. sell access to Our Website;
4. sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorized by Us;
5. use our Website for junk mail, spam, pyramid or similar or fraudulent schemes;
6. do anything which may have the effect of disrupting our Website including worms, viruses, software bombs or mass mailings;
7. do anything which may negatively affect other users’ enjoyment of our Website;
8. gain unauthorized access to any part of our Website or equipment used to provide our Website;
9. use any automated means to interact with our systems excluding public search engines; or
10. attempt, encourage or assist any of the above.

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12. Content

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1. You acknowledge that any information published or sent on or via Our service by other users is the sole responsibility of the person from whom such content originated and We are not responsible for it.

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2. We cannot guarantee that any general information that We may make available on our website is accurate or up to date. You rely on it at Your own risk.

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3. We reserve the right without notice or refund to suspend, alter, remove or delete content or to disclose to the relevant authorities any content or behavior if it is the subject of complaint or where We have reason to believe that it breaches our Terms, or that such steps are necessary to protect Us or others, or that a criminal act has been committed, or if We are required to do so by law or appropriate authority.

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13. Functioning of the Website

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1. We do not guarantee that Our Website will be uninterrupted or error-free and We are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement or other technical reasons and to make changes to Our Website.

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14. Intellectual property rights

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1. All trademarks, logos, content (including our Website’s structure and layout), graphics, images, photographs, animation, videos, text, software and other objects of intellectual property rights used on this site are our intellectual property or that of our suppliers, partners or other users. For the purposes of Your personal use only, You may view such material on Your screen and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by RA legislation) or create extracts of, or derivative works from, such material without our specific prior written consent.
2. Just to be clear - You must not collect, scrape, harvest, frame or deep-link to any information on the Website without our specific prior written consent.
3. You license (i.e. permit) Us to use Your user generated content both on the Website and also, for marketing purposes, on other channels including different websites, social media and emails. User generated content includes but is not limited to Your comments, photos, recipe ratings and reviews.

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15. Third party websites / advertising / services

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1. We may link to third party websites which may be of interest to You and/or include third party advertising on Our Website and/or use third party-provided services on Our Website. We do not recommend or endorse, nor are We legally responsible for, those sites or services. You use such third-party sites or services at Your own risk.

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16. Risk and ownership

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1. Risk of damage or loss of the goods passes to You on delivery to You or to somebody identified by You to take possession of the goods.
2. If nobody collects the delivery, risks of damage or loss of the goods pass to You after a phone call to Customer, no matter if there is an answer or not.

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17. Liability

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1. To the maximum extent permitted by RA law, in no event shall Mastro be liable for any direct, indirect, punitive, incidental, special, consequential damages, without limitation damages for loss of use, data or profits, arising out of or in any way connected with the Subscription or any content or other materials on or accessed through the Subscription, whether based on contract, tort, negligence, strict liability or otherwise, even if Mastro has been advised of the possibility of damages. Therefore, the total liability of Mastro is limited to the amount of fees earned by Us in connection with the chosen Subscription during the three (3) month period immediately preceding the event giving rise to the claim for liability.

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2. You acknowledge, understand and agree that:

• We store, portion and package fresh and healthy products, contained in the Meal Boxes subject to delivery to the Customers;
• while selecting the respective Subscription and other products available on the Website, You should take all necessary precautions to become sure that the products contained in the Meal Boxes won’t be considered allergens for Your health. You are solely responsible for knowing about any food allergies You may have and verifying the products and their contents before handling, preparing, using or consuming such products.

Therefore, Mastro won’t be responsible for any allergic reaction or adverse affect to Your health, if it has been caused as a result of not following precautions, consuming and preparing instructions of Meal Boxes delivered to You.Also Mastro does not represent or warrant that the nutrition, ingredient, allergen, and other product information on the site is accurate or complete since this information is provided by the product manufacturers or suppliers and on occasions manufacturers may modify their products and update their labels. We recommend that You do not rely solely on the information presented on the Website and that You consult the products label or contact Mastro customer care team in order to provide information to contact the manufacturer directly if You have a specific dietary or allergic concern or question about a product.

18. Company information

1. Company name: Mastro LLC
2. Country of incorporation: Republic of Armenia
3. Registered number: 264.110.1391032
4. TIN: 08279933
5. Legal address: 33/19 F. Tolbukhin str, apt 4, Yerevan, 0014, RA
6. Contact person information: the link

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